Our service for your customers

We don’t want to leave you alone with the after sales service.

Paylogic’s customer service answers all questions about your event and supports with possible complaints. If customers prefer to buy their tickets by phone we of course support you on that, too.


We also provide a customer service by email that solves the problems of your customers within 48 hours.


Beyond this we provide a platform to your customers to login and e.g. download their tickets again.

 


 

 

 

 

 

 

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Helpdesk phone

01805/ 554 968   (€ 0,14 pm, mobile may vary)

Business hours

 

Monday – Friday       

09:00 a.m. -7:00 p.m.

Saturday

10:00 a.m. -5:00 p.m.

Sunday

Closed 


Helpdesk email

customerservices@paylogic.de

Business hours

24/7

Response time

80% within 24 hours

 

100% within 48 hours

Customer service